- The donor who has concluded a distance contract or a contract outside the business premises has the right to withdraw from it without giving any reason within 14 days.
- The donor has the right to lodge complaints regarding the Services or the Agreement.
- Complaints may be submitted:
- in writing - in person at the registered office of the ECOMEDIO Group Foundation or sent to the registered office address at ul. Łukasińskiego 43i, 71-215 Szczecin,
- or electronically - sent to the email address: biuro@ecomedio.eu.
- The complaint should contain the following information:
- the name and surname of the person lodging the complaint, as well as contact details: postal address or email address,
- specification of the Service or Agreement to which the complaint relates,
- description of the problem that is the cause of the complaint,
- the Customer's request regarding the expected way of handling the complaint,
- specification of the way in which the Customer wishes to receive a response to the complaint,
- signature - in the case of submitting a written complaint. Complaints that do not allow for the identification of the Customer will not be considered.
- A response to the complaint will be provided within 14 days from the date of receipt of the complaint by the ECOMEDIO Group Foundation.
- In the event that additional information is necessary to consider the complaint, the ECOMEDIO Group Foundation may request the Customer to provide it.
- The Customer's refusal to provide the necessary information may result in a negative consideration of the complaint.
